Q Quality
The degree to which a system consistently meets specified requirements, satisfies stated needs, or produces desired outcomes.
Quality Assurance (QA)
The formal and systematic process of auditing and evaluation of management system and operational functions of an operator to ensure:
- compliance with requirements applicable to the safety, security and quality of operations;
- continual improvement of the system, to include processes and procedures related to the safety and security of operations.
Equivalent Terms: Internal Evaluation, Safety Assurance Quality Control (QC)
The audit, inspection or testing of the output of a process, which may be a product, service or function, to determine an operator’s compliance with technical, performance and/or quality standards.
Quality control activities are typically sponsored by operations, maintenance or security managers, who have the direct responsibility for the safety and security of operations.
Equivalent Terms: Product Inspection, Product Audit Quality Manager (QM)
The individual assigned by an operator with the duties and responsibilities for management of the quality assurance function within a management system.
Equivalent Terms: Quality Assurance Manager (QAM), Manager Quality (MQ), Manager Quality Assurance (MQA), QAM
Quality Manual (QM)
The document that states the quality policy of an organisation (e.g. operator, AMO, service provider) and describes the quality management system of such organisation, to include the scope of the system, established procedures for the system and the interaction between processes within the system.